FAQ

84 results

• I lost the email or postcard that contained my temporary PIN.
• I am planning on moving overseas. How can I change my registered information, such as my address?
• What are "logon ID" and "logon password"?
• I received a postcard notifying me of the restrictions on the use of my account. What should I do to be able to use my account again?
• I received a letter titled "Request for Submission of Residence Card." What should I do?
• When I submit my residence card via the Residence Card Submission Site, will I receive contact from Seven Bank if there is any deficiency in the registered information?
• I submitted my residence card via the Residence Card Submission Site. How long does it take until the registration is completed?
• I was unable to conduct a transaction (withdrawal of money) via a Seven Bank ATM, and I received a receipt requesting the submission of an image of the residence card. Do I have to submit my residence card in order to be able to use my account again?
• How can I submit my residence card?
• When I used an ATM, a screen requesting me to extend my period of stay appeared, but I have lost a receipt on which the QR code was printed. What should I do?