FAQ

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• How do I cancel my smartphone authentication registration?
• I cannot receive notifications in the Smartphone Authentication App.
• Even though I am registered for the Point Service, I have not received any points.
• Can I cancel my time deposit before maturity?
• I want to designate the receiving currency for the International Money Transfer (Cash Pick-Up), what should I do?
• What do I do if I forget my Logon ID?
• I clicked the "Logon" button on the Internet Banking Service page, but the logon page did not appear. What should I do?
• The deadline for confirming my application for the Automatic Payment Service has passed. What should I do?
• After submitting the automatic payment request form, I received an email asking me to register for the Automatic Payment Service. Besides submitting the request form, do I need ...
• The automatic payment request form to be submitted to an available company (such as a credit card company) has a field in which I am supposed to affix my registered seal. Howeve...