FAQ

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• I accidentally transferred money into a Seven Bank account as part of a bank transfer scam. How should I request this money be reimbursed?
• Will all funds stolen through bank transfer scams be returned?
• What system is in place to reimburse victims of bank transfer scams?
• What should I do if I have a nanaco card reissued or change details in the nanaco mobile app?
• How do I register with the point service?
• How do I collect points using a Seven Bank account?
• How can a person aged under 15 apply for opening an account?
• What should I do if I cannot get through even when calling the Contact Center from a mobile phone or from overseas?
• Can I choose to not receive a receipt when making a transaction at a Seven Bank ATM?
• Do Seven Bank ATMs have accessibility features for those with poor vision?