FAQ

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• What should I do if I cannot get through even when calling the Contact Center from a mobile phone or from overseas?
• Can I choose to not receive a receipt when making a transaction at a Seven Bank ATM?
• Do Seven Bank ATMs have accessibility features for those with poor vision?
• I have opened a Seven Bank account (or had a cash card reissued), but my Seven Bank cash card has not arrived. What should I do?
• Does the Seven Bank Cash Card have the debit feature?
• What should I do if my confirmation number is expired (locked)?
• What is the "Transaction Number" in the Online Payment Service?
• How much is the usage limit for the Online Payment Service?
• I inserted my cash card into a Seven Bank ATM but it came out immediately. What should I do?
• What should I do if I accidentally performed a domestic money transfer to another bank?