FAQ

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• What Loan Service transactions are available from Seven Bank ATMs?
• Can I apply for Loan Service from a Seven Bank ATM?
• Is there another way to apply for the Loan Service besides through the Direct Banking Service?
• I accidentally transferred money from a Seven Bank account into an account at another bank as part of a bank transfer scam. How should I request this money be reimbursed?
• Can I register a family member's nanaco card?
• What should I do if I have a nanaco card reissued or change details in the nanaco mobile app?
• What is your "basic management policy"?
• Who is your shareholder registry administrator?
• What is the history of Seven Bank?
• What are the asterisks on receipts I receive after making a transaction at a Seven Bank ATM?