FAQ

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• After opening the account, the cash card has been sent to me but I was not home so I could not receive it. What should I do now?
• What is the amount limit for domestic money transfers from a Seven Bank account?
• How long does it take to reissue a cash card?
• The name printed in Katakana on the cash card is incorrect. Can this be changed?
• I have a cash card (without debit service) already. Can I change the card to a Cash Card with Debit Card Service?
• My Seven Bank Cash Card with Debit Card Service will expire soon. How do I renew it?
• What is the security code?
• I forgot my Debit Card PIN. What should I do?
• Can I resume use of the Smartphone Authentication Service after temporarily suspending it?
• Can I temporarily suspend use of the Smartphone Authentication Service?