FAQ

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• What is the Criminal Accounts Damage Recovery Act?
• What are "Customer ID" and "Confirmation number"?
• How do I use the Online Payment Service?
• I am planning on moving overseas. How can I change my registered information, such as my address?
• I have not received any emails at the new email address that I registered.
• When I made an application for the Loan Service, an error message stating that there is no registered email address appeared. What should I do?
• How can I submit my residence card?
• Are there any documents necessary for using ATM Madoguchi (open an account / change information)?
• When I used an ATM, a receipt containing a notice titled "Request to comfirm customer information" was issued. How can I use the QR code printed thereon?
• Please tell me how to contact you by email (inquiry form).