FAQ

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• I am hard of hearing. Please tell me how to submit an inquiry, other than by telephone.
• Will I be notified of failure to withdraw from the debit account?
• After submitting the automatic payment request form, I received an email asking me to register for the Automatic Payment Service. Besides submitting the request form, do I need ...
• How can I see transaction statements for international money transfers?
• What amounts are available to make early repayments in the Loan Service?
• What happens to the other available transactions if my Loan Service application did not successfully pass through the screening?
• How much is the usage limit for the Online Payment Service?
• I made an application for a procedure via ATM Madoguchi (open an account / change information), and then I received an SMS. In what situation do I receive an SMS? Is this a legi...
• I use my current card to pay utility bills. Can I continue to pay these bills using a new card?
• When I set up my account, I registered my seal (personal stamp) or signature; however, use of procedures that use seals or signatures has now been abolished. Will this affect ho...