FAQ

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• I want to change or correct the receiver's name, what should I do?
• Are funds sent through international money transfers deposited into overseas receiver's accounts?
• How do I check my MTCN (Money Transfer Control Number) for international money transfers (with Western Union)?
• When using the International Money Transfer Service, are there any limitations regarding the international money transfer purpose?
• How do I borrow money using the Loan Service?
• What is the domain for the emails sent by the Notification Email Service?
• What steps do I need to take as per the "Criminal Accounts Damage Recovery Act" to be reimbursed for stolen funds?
• How do I register or change my email address?
• What is "phishing?"
• (Page link to open an account online) What is your privacy policy when opening an account online?