FAQ

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• When I used an ATM, a screen requesting me to extend my period of stay appeared, but I have not completed the procedure for the renewal of my residence card. What should I do?
• Can I change my registered information by a method other than using an ATM?
• What is J/secure2.0?
• Please tell me how to find an ATM based on its ATM number.
• What can I do on MyJCB?
• When I charge the cashless payment app or electronic money card with cash, will I receive change? (Can I deposit only part of the cash I put into the ATM?)
• How do I stop the (paid) paper statement mailing service?
• Do I need cash to open an account?
• Will I be notified of a deposit in the deposit account?
• Where can I check MyJCB?