FAQ

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• Where can I check the statement for my debit usage?
• How can I use MyJCB?
• What is the smartphone verification service?
• What should I do if I have replaced the smartphone with which I am using the Smartphone Authentication Service, with a different model?
• How do I cancel my smartphone authentication registration?
• I cannot receive notifications in the Smartphone Authentication App.
• Can I cancel my time deposit before maturity?
• I want to designate the receiving currency for the International Money Transfer (Cash Pick-Up), what should I do?
• What do I do if I forget my Logon ID?
• How can I apply for the Automatic Payment Service?