FAQ

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• How can I obtain transaction statements of ordinary deposits, etc. in paper form?
• How do I add or delete an international money transfer receiver?
• If my application for an additional limit is accepted for my Loan Service, when will the new limit apply?
• Are there any conditions such as age restrictions in the Loan Service application?
• What conditions exist regarding the usage of the International Money Transfer Service?
• How long does it take for an international money transfer to be received?
• What is the timing for the exchange rate used in international money transfers?
• Can I transfer the money borrowed in the Loan Service directly to the account of another financial institution?
• What should I do if my monthly repayment for the Loan Service is delayed?
• How do I make a repayment of the entire amount, including the Loan Service interest?