FAQ

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• How do I repay (partial repayment or repayment of the entire amount) at a given time in the Loan Service?
• How can I change the account into which I receive dividends?
• I am unable to view the website with announcements about the Criminal Accounts Damage Recovery Act. What should I do?
• What should I do if I lose my nanaco card or can't access the nanaco mobile app?
• I tried to set up my account, but the email (for confirming the email address) did not arrive.
• What should I do if I cannot get through even when calling the Contact Center from a mobile phone or from overseas?
• What is a "Logon Password?"
• What should I do if my confirmation number is expired (locked)?
• What is the "Online Payment Service?"
• What should I do if my personal information, such as my registered address, telephone number or employer, has changed (including cases where my written address has changed becau...