FAQ

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• How can I charge nanaco?
• I received a new card. What should I do with my current card?
• I have not been issued a new card. Can I continue to use my current card?
• I received a new card. When can I start to use it?
• How to receive the cash card after opening an account.
• What languages are supported by ATM screens and interphones?
• What should I do to cancel (stop) direct debit?
• Can I open an account with a name other than the name written on my identity verification document?
• What should I do if I am prevented from using direct debit (automatic payment) because of my insufficient balance?
• What is the Act on the Utilization of Funds Related to Dormant Deposits?