FAQ

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• Can I open an account with a name other than the name written on my identity verification document?
• What should I do if I am prevented from using direct debit (automatic payment) because of my insufficient balance?
• What is the Act on the Utilization of Funds Related to Dormant Deposits?
• What is the difference between a credit card and a debit card?
• I have cancelled the deposit account before cancelling the agreement for the Monthly Auto-Deposit Service. Will any amount be withdrawn from the debit account?
• What if the withdrawal from the debit account fails?
• When I use the Monthly Auto-Deposit Service, how is it described in statements of the debit account?
• At which financial institution can I register a debit account for the Monthly Auto-Deposit Service?
• What should I do to apply for the Monthly Auto-Deposit Service?
• What is the Debit Service?