FAQ

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• Am I required to carry out procedures in the case of changing the smartphone with which I am using the Smartphone Authentication Service?
• Can I resume use of the Smartphone Authentication Service after temporarily suspending it?
• Can I temporarily suspend use of the Smartphone Authentication Service?
• If the smartphone with which I am using the Smartphone Authentication Service breaks, will I lose the ability to carry out the target transactions of the Smartphone Authenticati...
• Can anyone use the Smartphone Authentication Service?
• What aspects of safety are improved by using the Smartphone Authentication Service?
• What should I do if I lost the smartphone with which I am using the Smartphone Authentication Service?
• How do I apply for the Smartphone Authentication Service?
• Can I use the Smartphone Authentication App to confirm whether transactions and procedures have been completed?
• Even though I am registered for the Point Service, I have not received any points.