FAQ

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• How do I apply for the Smartphone Authentication Service?
• Can I use the Smartphone Authentication App to confirm whether transactions and procedures have been completed?
• Even though I am registered for the Point Service, I have not received any points.
• I received an email requesting my approval for the Automatic Payment Service, but I do not remember applying for the service. What should I do?
• How can I check transactions from more than 15 months ago in my online passbook?
• How can I output data from my online passbook?
• How can I check transactions from more than three months ago in my online passbook?
• How can I delete a registered email address? (For customers who have accounts)
• What is a "Bonolon Cash Card"?
• How do I apply for an additional limit to my Loan Service?