FAQ

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• I accidentally transferred money to a scammer. Is the money still in his or her account?
• What crimes fall under the jurisdiction of the "Criminal Accounts Damage Recovery Act?"
• What should I do about points that I receive?
• How do I check how many points I have with the Point Service?
• What should I do if I have a nanaco card reissued or change details in the nanaco mobile app?
• How do I register with the point service?
• What is the "Point Service?"
• Who is your shareholder registry administrator?
• Is it possible to arrange for money, for rent or for other purposes, to be transferred on the same day every month to a specific receiver (automatic domestic money transfers)?
• Can I use an account management service such as MoneyLook?