FAQ

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• When I used an ATM, a screen requesting me to extend my period of stay appeared, but I have lost a receipt on which the QR code was printed. What should I do?
• I want to check whether the application I made via ATM Madoguchi has been properly accepted.
• If I change my registered information via ATM Madoguchi, will the information be updated soon?
• What kind of service is ATM Madoguchi ?
• When I used a Seven Bank ATM, a notice titled "Request to comfirm customer information" was displayed.I tapped the wrong button, making a mistake between "Yes" and "No." What ...
• When I used an ATM, a screen requesting me to extend my period of stay appeared, but I have not completed the procedure for the renewal of my residence card. What should I do?
• What is the approval request number indicated on the approval waiting screen of the Direct Banking Service?
• What is App authentication?
• What should I do to have a cash card reissued via the Direct Banking Service?
• What should I do when I forgot to take the cash I withdrew or my cash card with me from a Seven Bank ATM?