FAQ

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• My Seven Bank Cash Card with Debit Card Service expired. When will I receive a new card?
• If I lose my Seven Bank Cash Card with Debit Card Service overseas, will you issue an international emergency card?
• What will happen if I incorrectly enter my Debit Card PIN?
• I forgot my Debit Card PIN. What should I do?
• How do I change my Debit Card PIN?
• What should I do when I forget my MyJCB ID or password?
• I want to send an International Money Transfer from overseas to a Seven Bank account. What is the SWIFT code?
• I do not know how to “Logon” to the Direct Banking Service.
• Do I have to present my Individual Number (My Number) when opening a bank account?
• Am I required to carry out procedures in the case of changing the smartphone with which I am using the Smartphone Authentication Service?