FAQ

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• How can I change the account into which I receive dividends?
• Can points other than nanaco points be exchanged through the Point Service?
• What should I do if I have a nanaco card reissued or change details in the nanaco mobile app?
• I currently hold Seven Bank shares. How can I change registered information such as my address?
• Can I change daily transaction limits at Seven Bank ATMs?
• I am planning on moving overseas. How can I change my registered information, such as my address?
• My "My Seven Bank App" is linked to "nanaco".  My nanaco-integrated cash card with debit card service was reissued and ”nanaco” number has been changed. Please instruct me how t...
• The name printed in Katakana on the cash card is incorrect. Can this be changed?
• How can I change the financial institution registered for direct debit?
• The name of the financial institution and/or the branch office I registered for the Monthly Auto-Deposit Service has changed as a result of integration/abolition. Do I have to f...