FAQ

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• I received a new card with a renewed expiry date. Do I have to take any procedure with regard to the card information I have registered for online shopping services?
• What services can I use after my immediate account is set up?
• I had my Seven Bank cash card reissued, and the new cash card has arrived. Do I need to perform any procedures for direct banking?
• How much is the fee for reissuing a cash card?
• Will I be notified of failure to withdraw from the debit account?
• I tried to pay with my Seven Bank Cash Card with Debit Card Service but payment failed. Why?
• What will happen if I incorrectly enter my Debit Card PIN?
• Can I cancel my time deposit before maturity?
• What is the difference between the Logon ID and Customer ID?
• The emails I receive from the Seven Bank are garbled. What should I do?