FAQ

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• Can I use a card that was issued outside of Japan, at Seven Bank ATMs?
• How can I check transactions from more than 15 months ago in my online passbook?
• How can I output data from my online passbook?
• How can I check transactions from more than three months ago in my online passbook?
• If I make a request for an extra issue of my statement, how long does it take for delivery?
• Can I switch to a Bonolon cash card or a Girl's Card from a cash card with the Seven Bank logo?
• Can details about an international money transfer be changed?
• Can international money transfers that have already been sent be canceled?
• How can I see transaction statements for international money transfers?
• What should I do if I cannot get through even when calling the Contact Center from a mobile phone or from overseas?