FAQ

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• I am a foreign national. Please tell me what identity verification documents are required to open an account and how to submit them.
• Restrictions are imposed on my use of the account because my registered period of stay has expired. Can I submit my residence card via an ATM?
• Can I conduct the procedure to extend my period of stay by having my family or friend operate an ATM on my behalf?
• Can I check the information I have registered with Seven Bank?
• When will I be able to use the International Money Transfer Service after I made an application for the service?
• Can I register my Seven Bank debit card for Apple Pay or Google Pay?
• I had my Seven Bank cash card reissued, and the new cash card has arrived. Do I need to perform any procedures for direct banking?
• What happens if I use my Debit Card to pay the amount that exceeds my ordinary deposit balance?
• After opening the account, the cash card has been sent to me but I was not home so I could not receive it. What should I do now?
• What are dormant deposits?