FAQ

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• When I used an ATM, a screen requesting me to extend my period of stay appeared, but I have lost a receipt on which the QR code was printed. What should I do?
• When I used an ATM, a screen requesting me to extend my period of stay appeared, but I have not completed the procedure for the renewal of my residence card. What should I do?
• Can I change my registered information by a method other than using an ATM?
• I use a Seven Bank Cash Card with Debit Card Service incorporating nanaco. Upon renewal of the card, will the nanaco balance and nanaco points on my current card be transferred ...
• I applied for the International Money Transfer Service simultaneously when applying for a Seven Bank account. When will I receive a cash card?
• What services can I use after my immediate account is set up?
• I had my Seven Bank cash card reissued, and the new cash card has arrived. Do I need to perform any procedures for direct banking?
• What can I do on MyJCB?
• What happens if I use my Debit Card to pay the amount that exceeds my ordinary deposit balance?
• What should I do if I am prevented from using direct debit (automatic payment) because of my insufficient balance?