FAQ

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• My "My Seven Bank App" is linked to "nanaco".  My nanaco-integrated cash card with debit card service was reissued and ”nanaco” number has been changed. Please instruct me how t...
• I use a Seven Bank Cash Card with Debit Card Service incorporating nanaco. Upon renewal of the card, will the nanaco balance and nanaco points on my current card be transferred ...
• Will I get nanaco points when I make payment by the contactless payment method?
• If I change my cash card to a Cash Card with Debit Card Service that is compatible with contactless payment, will the debit card number and the nanaco number also change?
• Can I convert nanaco points into electronic money via a Seven Bank ATM?
• Can I charge my nanaco and check my nanaco balance at Seven Bank ATMs?
• When my Seven Bank Cash Card with Debit Card Service is reissued, will my debit card number or nanaco number be changed?
• Can I continue to use an expired Seven Bank Cash Card with Debit Card Service as a cash card or nanaco Card?
• Will I receive nanaco bonus points when I make payments with my Seven Bank Cash Card with Debit Card Service?
• What should I do if I lose my nanaco card or can't access the nanaco mobile app?