FAQ

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• Do I have to present my Individual Number (My Number) when opening a bank account?
• I entered my telephone number to register for the Direct Banking Service or reset my logon ID or logon password, but I got a message that I entered an incorrect telephone number...
• What should I do if my personal information, such as my registered address, telephone number or employer, has changed (including cases where my written address has changed becau...
• What are "Customer ID" and "Confirmation number"?
• What is the Confirmation Number?
• What should I do if my confirmation number is expired (locked)?
• If I change my cash card to a Cash Card with Debit Card Service that is compatible with contactless payment, will the debit card number and the nanaco number also change?
• When my Seven Bank Cash Card with Debit Card Service is reissued, will my debit card number or nanaco number be changed?
• I want to use my Seven Bank Cash Card with Debit Card Service to shop on the Internet but there is only a field to enter a credit card number. Can I pay with debit?
• Will the Debit Card Number of my Seven Bank Cash Card with Debit Card Service be changed when the current card expires and a new card is issued?