FAQ

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• I couldn't use an ATM with my temporary PIN. Why?
• What is a temporary PIN?
• I have not received any emails at the new email address that I registered.
• How can I submit my residence card?
• When I used an ATM, a receipt containing a notice titled "Request to comfirm customer information" was issued. How can I use the QR code printed thereon?
• When will I be able to use the International Money Transfer Service after I made an application for the service?
• When are domestic money transfers reflected to the recipient's account?
• How do I switch from a temporary PIN to a PIN?
• What should I do to repay my loan?
• What happens to the other available transactions if my Loan Service application did not successfully pass through the screening?