FAQ

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• How do I use the Online Payment Service?
• I am planning on moving overseas. How can I change my registered information, such as my address?
• When I made an application for the Loan Service, an error message stating that there is no registered email address appeared. What should I do?
• What is the approval request number indicated on the approval waiting screen of the Direct Banking Service?
• I am hard of hearing. Please tell me how to submit an inquiry, other than by telephone.
• When using the International Money Transfer Service, are there any limitations regarding the international money transfer purpose?
• How can I see transaction statements for international money transfers?
• What amounts are available to make early repayments in the Loan Service?
• When can I start using the Loan Service after applying?
• What is the Confirmation Number?