FAQ

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• When I used an ATM, a screen requesting me to extend my period of stay appeared, but I have not completed the procedure for the renewal of my residence card. What should I do?
• Please tell me how to contact you by email (inquiry form).
• What is J/secure2.0?
• I use my current card to pay utility bills. Can I continue to pay these bills using a new card?
• What services can I use after my immediate account is set up?
• Please tell me how to find an ATM based on its ATM number.
• Do I need cash to open an account?
• How can I register another email address? (For customers who have accounts)
• What should I do if I am using the Direct Banking Service for the first time?
• Are there any conditions such as age restrictions in the Loan Service application?