FAQ

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• What conditions exist regarding the usage of the International Money Transfer Service?
• What should I do if my monthly repayment for the Loan Service is delayed?
• What should I do about points that I receive?
• What is "nanaco?"
• I tried to set up my account, but the email (for confirming the email address) did not arrive.
• What should I do if I accidentally performed a domestic money transfer to another bank?
• Will the domestic money transfers or the automatic domestic money transfers be carried out in the order that they are registered?
• I received a postcard notifying me of the restrictions on the use of my account. What should I do to be able to use my account again?
• I received a letter titled "Request for Submission of Residence Card." What should I do?
• I want to check whether the application I made via ATM Madoguchi has been properly accepted.