FAQ

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• I lost my Direct Banking card. Can I get the card reissued?
• What will happen if I incorrectly enter my Debit Card PIN?
• How do I change my Debit Card PIN?
• Do I have to present my Individual Number (My Number) when opening a bank account?
• What is the smartphone verification service?
• What should I do if I have replaced the smartphone with which I am using the Smartphone Authentication Service, with a different model?
• How do I cancel my smartphone authentication registration?
• I cannot receive notifications in the Smartphone Authentication App.
• Even though I am registered for the Point Service, I have not received any points.
• Can I cancel my time deposit before maturity?