FAQ

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• Is a collateral guarantor required for the Loan Service application?
• If my Loan Service repayment is several days late, are there default charges?
• What is a "Monthly Repayment?"
• How do I make a repayment of the entire amount, including the Loan Service interest?
• How do I repay (partial repayment or repayment of the entire amount) at a given time in the Loan Service?
• How do I borrow money using the Loan Service?
• What should I do if I still have not received the email with my screening result for the Loan Service application even after several minutes?
• How do I view the decision table regarding damage recovery benefits?
• What is the logon URL for the Direct Banking Service?
• What should I do if I lose my nanaco card or can't access the nanaco mobile app?