FAQ

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• The name of the service changed from Remote Banking to Direct Banking Service. Have the services or procedures changed?
• When using a Seven Bank cash card with debit card function at a physical store, do I need to authenticate using a "J/Secure" one-time password or a pre-registered password?
• Can I change my registered information by a method other than using an ATM?
• I use a Seven Bank Cash Card with Debit Card Service incorporating nanaco. Upon renewal of the card, will the nanaco balance and nanaco points on my current card be transferred ...
• Can I open an account with a name other than the name written on my identity verification document?
• I want to cancel only the debit function of a Seven Bank Cash Card with Debit Card Service.
• How can I change the financial institution registered for direct debit?
• What is meant by "Error" which appears in statements of the Monthly Auto-Deposit Service?
• What is the membership fee for the Seven Bank Cash Card with Debit Card Service?
• Are there any conditions to apply for a Seven Bank Cash Card with Debit Card Service?