FAQ

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• How Seven Bank will handle the documents to be submitted related to Individual Number or My Number?
• Can I resume use of the Smartphone Authentication Service after temporarily suspending it?
• Can I temporarily suspend use of the Smartphone Authentication Service?
• After applying to use the Smartphone Authentication Service, how long does it take before I can use the service?
• What aspects of safety are improved by using the Smartphone Authentication Service?
• Is there a fee for using the Smartphone Authentication Service?
• Can I use the Smartphone Authentication App to confirm whether transactions and procedures have been completed?
• I want to know the business days of the payment centers and receiving banks etc., for international money transfers, what should I do?
• Can I apply for International Money Transfer Service at the same time when I open a Seven Bank account?
• My smartphone screen froze when accessing the Seven Bank website. What should I do?