FAQ

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• Is there a charge when concluding the Loan Service agreement?
• If I am working through a temporary staffing agency, what should I enter for my company name (the temporary staffing agency or the contracting company) on my Loan Service applic...
• How can I change the account into which I receive dividends?
• What is the domain for the emails sent by the Notification Email Service?
• I am unable to view the website with announcements about the Criminal Accounts Damage Recovery Act. What should I do?
• I accidentally transferred money from a Seven Bank account into an account at another bank as part of a bank transfer scam. How should I request this money be reimbursed?
• What should I do if I have a nanaco card reissued or change details in the nanaco mobile app?
• What service charges are there with the Point Service?
• If I change my salary-receiving account to a Seven Bank account, will I always be eligible for the Point Service for "Salary" and "Bonus?"
• What should I do if I lose my nanaco card or can't access the nanaco mobile app?