FAQ

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• What should I do if the account holder of a Seven Bank account passes away?
• Does the Seven Bank Cash Card have the debit feature?
• What are the operating requirements for the Direct Banking Service?
• When is the Online Payment Service available?
• After I complete the domestic money transfer procedure in the Online Payment Service, can I cancel that procedure?
• Will receiver accounts that I register through Seven Bank ATMs show up in the Direct Banking Service?
• What should I do  if I cannot view my transaction statement in a PDF file via the Direct Banking Service?
• How can I set up the Seven Bank International Money Transfer App?
• Will I get nanaco points when I make payment by the contactless payment method?
• How much is the fee for reissuing a cash card?