FAQ

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• Can points other than nanaco points be exchanged through the Point Service?
• What happens if I use my Debit Card to pay the amount that exceeds my ordinary deposit balance?
• Can I cancel the addition of electronic money to my nanaco card?
• How many accounts can I register for the Monthly Auto-Deposit Service?
• Will I receive points other than nanaco points when I use my Seven Bank Cash Card with Debit Card Service?
• Please tell me the contact information, operating hours, and supported languages for China Hotline.
• Can I access the Direct Banking Service with my smartphone?
• Can I access the Seven Bank website with my smartphone?
• Will my limit automatically increase depending on the usage status of my Loan Service?
• Can I register for the International Money Transfer Service without opening a Seven Bank account?