FAQ

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• Is ATM Madoguchi (open an account / change information) available via all Seven Bank ATMs?
• I have lost a receipt with a QR code that was issued after I applied for a procedure via ATM Madoguchi. What should I do?
• How can I see transaction statements for international money transfers?
• What should I do if I want to apply for International Money Transfer Service after opening an account?
• An error occurred, and I can't use My Seven Bank.
• What should I do to repay my loan?
• How can I submit my residence card?
• How do I switch from a temporary PIN to a PIN?
• What will I need to request a reimbursement of funds stolen through a bank transfer scam?
• I tried to pay with my Seven Bank Cash Card with Debit Card Service but payment failed. Why?