FAQ

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• Money was withdrawn from my account by using my Debit Card but I didn't withdraw it. What happened?
• What are "Customer ID" and "Confirmation number"?
• How can I output data from my online passbook?
• Do I have to present my Individual Number (My Number) when opening a bank account?
• I couldn't use an ATM with my temporary PIN. Why?
• I reissued my Seven Bank Cash Card and I received my new card. What should I do with my old card?
• Please tell me how to contact you by email (inquiry form).
• What kinds of identity verification documents are necessary to apply for a Seven Bank account?
• If I lose my Seven Bank Cash Card with Debit Card Service overseas, will you issue an international emergency card?
• Can a minor or child open a Seven Bank account?