FAQ

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• My Seven Bank Cash Card with Debit Card Service expired. When will I receive a new card?
• What is J/Secure?
• I am a foreign national, how can I open a Seven Bank account?
• How can I change my J/Secure password?
• I used my Seven Bank Cash Card with Debit Card Service. When will I receive nanaco points?
• How do I check my MTCN (Money Transfer Control Number) for international money transfers (with Western Union)?
• How long does it take for an international money transfer to be received?
• When applying for a Seven Bank account, why do I need identity verification documents?
• Can I have an application form sent to me by mail?
• How do I add or delete an international money transfer receiver?