FAQ

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• What should I do if my confirmation number is expired (locked)?
• What should I do if my personal information, such as my registered address, telephone number or employer, has changed (including cases where my written address has changed becau...
• I received a letter titled "Request for Submission of Residence Card." What should I do?
• When I used a Seven Bank ATM, a notice titled "Request to comfirm customer information" was displayed.In what situation is this notice displayed?
• I received an advance notice on card renewal. What kind of procedure should I take?
• My Seven Bank Cash Card with Debit Card Service will expire soon. How do I renew it?
• How can I delete a registered email address? (For customers who have accounts)
• How can a person aged under 15 apply for opening an account?
• I inserted my cash card into a Seven Bank ATM but it came out immediately. What should I do?
• How do I delete a registered receiver?