FAQ

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• What should I do if an automatic domestic money transfer cannot be carried out due to insufficient funds?
• Which password should I use when using J/Secure?
• I received a cash card from Seven Bank although I have not taken any procedure.
• I received a new card. What should I do with my current card?
• What should I do if I am prevented from using direct debit (automatic payment) because of my insufficient balance?
• What are Seven Bank's branch names?
• How long does it take to reissue a cash card?
• Are any fees incurred when I use my Seven Bank Cash Card with Debit Card Service overseas?
• I received credit to my Seven Bank Cash Card with Debit Card Service but I don't know why. What should I do?
• What do I do if I forget my Logon ID?