FAQ

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• What should I do if I have a question about investor relations (IR) not covered in this FAQ?
• I currently hold Seven Bank shares. How can I change registered information such as my address?
• Can I change daily transaction limits at Seven Bank ATMs?
• Do Seven Bank ATMs have accessibility features for those with poor vision?
• I have opened a Seven Bank account (or had a cash card reissued), but my Seven Bank cash card has not arrived. What should I do?
• Can I use old Chinese characters when registering my Seven Bank account holder name?
• What should I do if my registered name has changed?
• Is my Seven Bank account covered by deposit insurance?
• How do I change my Logon Password?
• What is "Direct Logon?"