FAQ

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• Can I change the maturity instructions for Time Deposits for my Seven Bank account (to automatically renew the Time Deposit for both the interest and the principle or for the pr...
• After I complete the procedure for the Automatic Payment Service in the Direct Banking Service, will a debit incur right away?
• I received a postcard notifying me of the restrictions on the use of my account. What should I do to be able to use my account again?
• My "My Seven Bank App" is linked to "nanaco".  My nanaco-integrated cash card with debit card service was reissued and ”nanaco” number has been changed. Please instruct me how t...
• I clicked the "Logon" button on the Internet Banking Service page, but the logon page did not appear. What should I do?
• Are there any conditions such as age restrictions in the Loan Service application?
• I reinstalled and tried to set up the Seven Bank International Money Transfer App, but I got an error in the takeover.
• When I submit my residence card via the Residence Card Submission Site, will I receive contact from Seven Bank if there is any deficiency in the registered information?
• I was unable to conduct a transaction (withdrawal of money) via a Seven Bank ATM, and I received a receipt requesting the submission of an image of the residence card. Do I have...
• When I used an ATM, a receipt containing a notice titled "Request to comfirm customer information" was issued. How can I use the QR code printed thereon?