FAQ

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• After opening the account, the cash card has been sent to me but I was not home so I could not receive it. What should I do now?
• I entered my telephone number to register for the Direct Banking Service or reset my logon ID or logon password, but I got a message that I entered an incorrect telephone number...
• Where can I check the statement for my debit usage?
• I want to use my Seven Bank Cash Card with Debit Card Service to shop on the Internet but there is only a field to enter a credit card number. Can I pay with debit?
• Can I designate my Seven Bank account as the receiving account for my national tax refund?
• What is the difference between the Logon ID and Customer ID?
• For what countries can the International Money Transfer Service be used, and where can money transfers be picked up?
• When does the first Loan Service monthly repayment start?
• What happens to the other available transactions if my Loan Service application did not successfully pass through the screening?
• How do I view the decision table regarding damage recovery benefits?