FAQ

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• Is any fee charged for using ATM Madoguchi?
• I have lost a receipt with a QR code that was issued after I applied for a procedure via ATM Madoguchi. What should I do?
• Can I use ATM Madoguchi (open an account / change information) at any time?
• Will the ATMs that are currently not eligible for ATM Madoguchi be replaced with eligible ATMs?
• For which companies can I use ATM Madoguchi (open an account / change information)? What kind of procedure can I perform via an ATM?
• How can I change the financial institution registered for direct debit?
• I opened a new account and received my cash card. How do I use the Direct Banking Service with a smartphone?
• When I made an application for the Loan Service, an error message stating that there is no registered email address appeared. What should I do?
• What is App authentication?
• What should I do when I have entered an incorrect PIN and my Seven Bank cash card has been locked?