FAQ

53 results

• I lost the email or postcard that contained my temporary PIN.
• I am planning on moving overseas. How can I change my registered information, such as my address?
• When I set up my account, I registered my seal (personal stamp) or signature; however, use of procedures that use seals or signatures has now been abolished. Will this affect how I use my account?
• Why were procedures based on seals (personal stamps) and signatures abolished?
• What should I do to cancel (stop) direct debit?
• How much is the fee for reissuing a cash card?
• How long does it take to reissue a cash card?
• The name printed in Katakana on the cash card is incorrect. Can this be changed?
• I submitted an automatic payment request form, but it was returned. What should I do?
• What is the difference between the Logon ID and Customer ID?