FAQ

35 results

• The name of the service changed from Remote Banking to Direct Banking Service. Have the services or procedures changed?
• What is "Direct Logon?"
• I have not received any emails at the new email address that I registered.
• What should I do if an automatic domestic money transfer cannot be carried out due to insufficient funds?
• Can I download a file with an image?
• After I complete the procedure for the Automatic Payment Service in the Direct Banking Service, will a debit incur right away?
• What should I do  if I cannot view my transaction statement in a PDF file via the Direct Banking Service?
• What is a "Logon ID?"
• I do not know how to “Logon” to the Direct Banking Service.
• What is the difference between the Logon ID and Customer ID?