FAQ

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• If my application for an additional limit is accepted for my Loan Service, when will the new limit apply?
• How do I check the result of my application for an increase in the borrowing limit?
• When I made an application for the Loan Service, an error message stating that there is no registered email address appeared. What should I do?
• I have made an application for a procedure via ATM Madoguchi (open an account / change information), but the face photo on my identity verification document does not match my fa...
• Are there any conditions such as age restrictions in the Loan Service application?
• Is a collateral guarantor required for the Loan Service application?
• When entering my annual salary for the Loan Service application, which year's salary should I enter?
• If I am working through a temporary staffing agency, what should I enter for my company name (the temporary staffing agency or the contracting company) on my Loan Service applic...
• What should I do if I still have not received the email with my screening result for the Loan Service application even after several minutes?
• What are the screening standards for the Loan Service applications?